On this page: Chances are you received an email from us asking you to update your DNS. Here you'll find easy steps to update your DNS.
Tags: DNS, domain
Updated: April 7th, 2017
Steps required to update your DNS settings:
1 Locate domain, IP, and Registrars to be updated
2 Log into Registrar
3 Navigate to the domain record
4 Update domain record value
5 Save and wait
6 Repeat as needed
Watch this short video that explains the process using GoDaddy, then read the instructions below, and follow the steps.
1. LOCATE IP ADDRESS, AND IDENTIFY THE REGISTRAR YOU USED
If we requested you make a change to your DNS settings, contact our support team to request your updated IP address. We usually include it in the original email we sent you. If your reading this after April 1st, 2017 then your IP address is probably 220.127.116.11
2. LOG INTO REGISTRAR
Once you’ve identified the domains that need to be updated you’ll need to log into your DNS Provider, or Domain Registrar’s Dashboard. You can also use the site https://www.whois.net/ to find the Nameserver or Nameserver information, which paired with your preferred search engine should assist you in logging into the correct dashboard. You can also search your email, as most DNS Providers will send a confirmation email after you’ve configured your domain with them.
If you’re having issues logging into the dashboard (like forgetting your password) you should either contact their Support team or utilize their reset password / username links.
3. NAVIGATE TO THE DOMAIN RECORD
Since not all Registrars are the same – this next step will require a bit of trial and error. After you’ve logged into your Registrar, look for a section that allows you to MANAGE your domain. You’ll know you’ve found the right place when you see your domain(s) listed out.
4. UPDATE DOMAIN RECORD VALUE
Using the A Record (IP address) in your Domain’s Page update your domain’s A Record in your Registrar’s Dashboard. Delete the IP address in the Dashboard and copy paste the one we provided you in the original email. If you aren't sure what IP address you have assigned to your site, please contact our support team to confirm.
5. SAVE AND WAIT
After you’ve updated the Record Value you will click Save or Update. The DNS may take several hours to days to fully propagate throughout the internet. This is not something we can control. Just be patient :)
6. REPEAT AS NEEDED
If there’s more than one domain requiring action you will want to repeat steps 1 – 5 until all domains have been updated. By not doing so, you risk your sites going down or suffering a performance bottleneck.
If you have questions or need our help, just open a support ticket.