Billing Questions

Do you have questions about a charge on your credit card?

Why was I charged on my credit card?
Per our standard terms and conditions we may charge your credit as required for one time payments, or recurring payments, using STRIPE as our credit card pr...
Thu, 8 Jun, 2017 at 12:17 PM
Why was I charged for website hosting?
Per our standard terms of service when you purchase website hosting we reserve the right to automatically charge your credit card monthly, or annually, depe...
Thu, 8 Jun, 2017 at 12:40 PM
My card expired or was stolen
If you credit card has expired or was lost or stolen, please open a trouble ticket with our support desk so we can update your card on file. If your payment...
Thu, 8 Jun, 2017 at 12:31 PM
My payment failed, what can I do to fix it
Per our standard terms and conditions if your payment has failed your services or website may stop working until your payment is received. If you need to ch...
Thu, 8 Jun, 2017 at 12:35 PM
How do I dispute a charge I don't agree with
If you received a charge on your credit you don't understand or agree with, please open a trouble ticket with our support team, and we will investigate...
Thu, 8 Jun, 2017 at 12:39 PM
How do I get a refund
Per our Refund Policy, we do not offer refunds for work we have started on your behalf. If you think you have been charged incorrectly, please contact our s...
Thu, 8 Jun, 2017 at 1:04 PM